Support
At Bracco Casino, support is built around real people who move quickly and communicate clearly. Reach a live agent any time via our in-site chat for immediate troubleshooting, or request a phone callback when you prefer to speak directly. If your issue needs documentation, email support@playbracco.com and include screenshots or transaction IDs — our agents use those details to speed up resolutions.
How to contact support
You’ll find the chat widget inside the casino lobby — tap it and an agent will join the session. Phone support is available for players who need a direct conversation; you can request a callback through chat or your account page. For formal requests and follow-ups, email support@playbracco.com. When you contact us about payments, mention the card type (MasterCard or Visa) and the currency (USD) so we can pull the right records fast.
Response times you can count on
- Live chat: responses within minutes, with agents ready to guide you through account issues, game problems, and bonus queries.
- Phone: callback or connection within a short wait — ideal for complex or sensitive matters.
- Email: expect a clear, documented reply within 24 hours; many requests are handled sooner.
We aim for quick first contact and then keep you updated until the issue is resolved.
Quick answers in the Help Center
Before contacting an agent, check the Help Center for fast fixes. Our FAQs cover account setup, deposits and withdrawals, card processing, currency handling, and bonus mechanics — including Bracco Coins versus Bracco Cash and typical wagering rules (Bracco Cash may carry playthrough requirements). The Help Center is organized so you can find step-by-step guidance without waiting.
What our team handles for you
Whether it’s a login glitch, a pending withdrawal, a charge that needs checking, or clarification about the 200% welcome offer with Extra Bracco Coins, our support staff is trained on the platform and promo rules. We escalate payment disputes, verify identity documents, and coordinate with providers when a technical issue affects gameplay. Expect technical competence and a focus on a timely resolution.
Friendly, accountable support — made for players
We treat every message with priority and follow through until you’re satisfied. If an issue needs more time, we give clear timelines and keep you informed. Time-limited promotions or bonus claims are handled with urgency — contact support as soon as you notice a discrepancy so we can confirm eligibility and resolve any hold-ups quickly. For details about current offers, including the welcome bonus, visit our bonuses page
If you’re unsure where to start, open the chat and say what’s happening — a human will respond and guide you through the next steps. We’re here to make your experience smooth, secure, and fair.